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Job Information
Job Title:  Quick Lane Service Advisor - Eastside and Auto Mall Locations 
Position:  Sales: Sales Associate 
Job Description
JOB DESCRIPTION
POSITION: Quick Lane Service Advisor
PAY STATUS: Exempt PAY RANGE:


Description:

The Quick Lane Advisor is responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.


Ensure that customers receive prompt, courteous, and effective service

• Greet customers and assist them with any inquiries they may have
• Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.

Drive the sale of technicians' time to meet departments sales forecast

• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations.

Establish and maintain a close relationship with the customer

• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.

Ensure customer has a positive dealership experience

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Requirements:

As a Quick Lane Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as an Quick Lane Advisor:

• Automotive Retail Service Experience Required.
• Must have computer proficiency.
• Reynolds&Reynolds DMS System Experience a plus.
• Clearly communicates verbally in person and by telephone with co-workers and customers.
• Works extended hours (potentially 10 hour days) and spur of the moment overtime on a regular and irregular basis.
• Works cooperatively and courteously with a diverse population of customers, co-workers and vendors.


Important Note:
We offer a competitive benefit package including: 401K Plan; medical insurance; paid vacation days and more. The Jim Click and Holmes Tuttle Automotive Team is an Equal Opportunity Employer. M/F/D/V
 
Position Requirements
Position Level:  Non-Supervisory  Hours:  Daytime 
 Work Arrangement:  Full Time   Employment Type:  Regular 
Hourly Rate:  $0.00 / per hour  Monthly Salary:  $0.00 / per month 
Credentials
Education
Education Level:  Highschool or GED  Major:   
Language Proficiency (Other Than English)
Speak:    Read:   
Write:   
Computer Skills
Typing Speed:    Data Entry Speed:   
Computer Skills:   
Other Computer 
Proficiency: 
Must have computer proficiency.
• Reynolds&Reynolds DMS System Experience a plus. 

 

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