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Job Information
Job Title:  Eligibility Interviewer Traine 
Agency:  DEPARTMENT OF ECONOMIC SECURITY 
Job Reference ID:  45574 
Category:  CUSTOMER SERVICE 
Grade:  15 
Posted Date:  03/14/2019 
Close Date:  03/15/2019 
Job Description



DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona

Eligibility Interviewer Trainee

5324 E. Washington Street, Phoenix, Arizona 85034

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security is looking for individuals that are committed to service, community, and teamwork.

Why Should You Apply?

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-       Affordable Health, Dental and Vision

-       10 holidays per year

-       Paid Vacation and Sick time off - start earning it your 1st day

-       Life and Disability Insurance

-       Contribute to, and participate in the Arizona State Retirement System

-       Ride Share and Public Transit Subsidy

-       Career Advancement Opportunities

-       Tuition reimbursement

Interested?

Click HERE to watch a video about the Eligibility Interviewer Trainee. Start your career today and apply through azstatejobs.azdoa.gov or contact us at (602) 771-2902. Requests for accommodations can be made by calling this number or by clicking this link to access the ADA Job Board.

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as an Eligibility Interviewer Trainee. This position is responsible for providing quality customer service to the public while interviewing and gathering pertinent information to complete the benefit determination process for Nutrition Assistance (NA – formerly known as Food Stamps), Arizona Health Care Cost Containment System (AHCCCS) Medical Assistance (MA) and Temporary Assistance for Needy Families (TANF) or Cash Assistance (CA).  The eligibility interview process is completed in a high-volume office environment.

Knowledge, Skills and Abilities:

-          Knowledge of internet and email use, task management and MS Office software, such as Word, Excel, and PowerPoint.

-          Skill in conducting interviews and gathering information while providing excellent customer service to clients seeking benefits offered by the Division.

-          Skill in navigating through multiple computer programs simultaneously.

-          Skill in typing with speed and accuracy while interviewing clients.

-          Ability to apply basic mathematical skills to determine public assistance eligibility.

-          Ability to learn basic federal, state and agency statutes, rules and regulations applicable to public assistance programs.

-          Ability to develop and maintain effective working relationships with both internal and external clients, including other state agencies and community resources.

-          Ability to work at least 40 hours per week and provide support to the team department.

-          Ability to provide proof of obtaining High school diploma or GED.

-          Ability to attend training and complete the above job duties.

 

Licenses and Certifications:

-          Ideal candidate will have two (2) or more years of customer service work experience which includes interviewing, evaluating and determining eligibility (preferred).If the position is required to drive on state business, the position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12).

 

Qualifications:

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees

-          Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

-          Attendance is key to the successful completion of training and potential advancement opportunities. Candidates who accept an offer of employment with the Division of Benefits and Medical Eligibility will be required to attend mandatory training during the first four (4) to six (6) months of employment.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.

Equal Opportunity Employer/Program Ÿ Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. ŸFree language assistance for DES services is available upon request.

 

 
Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $0.00-14.86 

 

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