State of Arizona :


Job Information
Job Reference ID:  46288 
Grade:  21 
Posted Date:  04/15/2019 
Close Date:  05/07/2019 
Job Description


Arizona Department of Education


serving Arizona's education community, and actively engaging parents,

ensuring every student has access to an excellent education



Empowerment Scholarship Account Program Manager

 Empowerment Scholarship Account Unit

Phoenix Location

Salary Range: $45,000-$55,000


Closing Date: 04/19/19

Job Code: AUN09023  Grade: 21


The Arizona Department of Education (ADE) is committed to ensuring academic excellence for all students.  We seek highly qualified professionals who share our passion for enriching students’ lives.  For more information about ADE, visit 


ADE’s comprehensive benefits package includes: health, dental, vision, supplemental and dependent life insurance and short-term disability.  Also provided are a deferred compensation plan, sick leave, vacation leave, and ten paid holidays per year.  It is mandatory to participate in the Arizona State Retirement System plan (ASRS), which includes long-term disability (after a 27-week waiting period as a state of Arizona employee).  


The Arizona Department of Education (ADE) Empowerment Scholarship Account (ESA) Unit is seeking an ESA Program Manager.   


  • This position is responsible for assisting the ESA Director with the supervision of ESA Specialists daily workload to ensure productivity levels are maintained and policies and procedures are being followed
  • Assist with the approval of applications and expense reports, daily assignment of tickets, processing account closures, initiating funding and bank card requests
  • Monitoring calls for quality control purposes to ensure high levels of accuracy and customer satisfaction, which will assist in identifying opportunities to coach specialists
  • General management of staff for leave requests, responsibilities, and training
  • Reviewing allowable and dis-allowable purchases with program funds from applicant questions
  • Reporting of staff workload via phone system and ticketing reports
  • As a supervisor, this position will have duties including, but not limited to: oversee and direct daily work activities; conduct regular one-on-one meetings; provide coaching, mentoring and discipline as necessary; administer performance evaluations; manage schedules and leave requests; hire and train staff.
  • In-state travel required for this position.



Please note: For those selected for interviews, skills assessments may be administered as part of the interview process. 


  • Local, state, and federal laws, rules, regulations, policies, and procedures relating to the Education and/or Special Education Field
  • General knowledge of ESA statutes
  • Effective program management practices
  • Methods and practices for the effective supervision of professional staff
  • Position requires supervisory experience (graduates of ADE’s Aspiring Leaders program may be considered in lieu of supervisory experience).
  • A Bachelor’s degree in Public Administration, Business Administration, Education, Political Science, Government and Policy, or a related field is required


  • Interpersonal skills to effectively interact with supervisors, peers, and customers
  • Conflict resolution and problem solving
  • Organizational and time management
  • Research and analysis techniques
  • Excellent oral and written communication
  • Basic skill in using Microsoft Outlook, Word, Excel, PowerPoint and Internet Explorer. 


  • Establish and maintain good working relationships with the public and other governmental personnel
  • Analyzing records, reports, operating practices, and documentation
  • Provide feedback and recommendations on best practices for program improvements
  • Adaptable to changing conditions
  • Ability to work projects for extended periods without direct supervision
  • Remain calm and professional in stressful/crisis situations
  • Interpret statutes, rules, policies and procedures
  • Effectively supervise and lead staff



  • Preference will be given to those applicants who are bilingual in Spanish.




  • Position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment.  Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
  • Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.



The Arizona Department of Education is an EOE/ADA Reasonable Accommodation Employer.  During all phases of the selection process, people with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the ADE Human Resources office at (602) 542-3186 or via e-mail at [email protected].

                                                                                           Pref1, Pref2, Pref3, Pref4


Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $45,000.00-55,000.00 


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