State of Arizona :


Job Information
Job Title:  Eligibility Interviewer Trainee 
Job Reference ID:  46358 
Grade:  15 
Posted Date:  04/15/2019 
Close Date:  04/17/2019 
Job Description


Your Partner For A Stronger Arizona

Eligibility Interviewer Trainee

515 N. 51st Ave., Phoenix, Arizona 85043

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security is looking for individuals that are committed to service, community, and teamwork.

Why Should You Apply?

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-       Affordable Health, Dental, Vision and Life Disability Insurance

-       10 holidays per year

-       Paid Vacation and Sick time off - start earning it your 1st day

-       Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)

-       Contribute to, and participate in the Arizona State Retirement System

-       Ride Share and Public Transit Subsidy

-       Career Advancement Opportunities

-       Tuition reimbursement


Apply through Requests for accommodations can be made by calling this number or by clicking this link to access the ADA Job Board.

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as an Eligibility Interviewer Trainee. This position is responsible for providing quality customer service to the public while interviewing and gathering pertinent information to complete the benefit determination process. Click HERE to see a day in the life of an Eligibility Interviewer/Program Service Evaluator.

Knowledge, Skills and Abilities:

-       General working Knowledge of internet and email use, task management and MS Office software, such as Word, Excel and PowerPoint.

-       Skill in conducting interviews and gathering information while providing excellent customer service to clients seeking benefits offered by the Division.

-       Skill in navigating through multiple computer programs simultaneously.

-       Skill in typing with speed and accuracy while interviewing clients.

-       Ability to apply basic mathematical skills to determine public assistance eligibility.

-       Ability to learn basic federal, state and agency statutes, rules and regulations applicable to the public assistance programs.

-       Ability to develop and maintain effective working relationships with both internal and external clients, including other state agencies and community resources.

-       Ability to work at least 40 hours per week and provide support to the team or department. 

-       Ability to provide proof of obtaining a High school diploma or GED.

-       Ability to attend training and learn how to complete the above job duties.

-       Ability to take actions that conflict with your own values.  Must be able to accept clients’ differences and interact with them in a non-judgmental manner.  Some controversial issues encountered in the work environment include: clients with AIDS and other communicable diseases; applicants/recipients involved in Welfare fraud; clients who have substance abuse dependency; clients who are domestic violence victims; clients who are mentally ill; clients with felony convictions; homeless individuals and families; elderly and/or disabled clients placed in long-term care facilities; mandatory report of child and adult abuse; clients whose life style, culture and/or values may be significantly different than your own.

Licenses and Certifications:

-          If the position is required to drive on state business, the position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12).


-          At least two (2) years of experience performing clerical duties preferred; or one (1) year of experience determining eligibility for loans, financial assistance, unemployment, or veterans’ benefits, or publicly or privately funded health, counseling, or social services desired; or completion of sixty (60) semester or ninety (90) quarter units preferred but not required.

-          The ideal candidate will have a strong emphasis on continuous quality improvement, strong work ethic, and the ability to prioritize assigned work tasks with a timely follow through.

-          Excellent listening and strong written and verbal communication skills; excellent customer service skills and initiative; solution-based problem-solving ability are highly desirable.

-          Experience in maintaining cooperative relations and communications with customers, management, and staff while maintaining the ability to uphold a high standard of professionalism is highly preferred.

-          Proficiency in Microsoft Office Suite as well as basic knowledge of software and database programs; meeting the educational requirements is preferred.

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees

-          Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.

Equal Opportunity Employer/Program Ÿ Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. ŸFree language assistance for DES services is available upon request.


Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $14.86-14.86 


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