Chief People Office :


Job Information
Job Reference ID:  47105 
Grade:  20 
Posted Date:  05/15/2019 
Close Date:  05/20/2019 
Job Description


Your Partner For A Stronger Arizona

Policy Writer

3443 North Central Avenue, 16th Floor, Phoenix, Arizona 85012

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security is looking for individuals that are committed to service, community, and teamwork.

Why Should You Apply?

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-       Affordable Health, Dental, Vision and Life and Disability Insurance

-       10 holidays per year

-       Paid Vacation and Sick time off - start earning it your 1st day

-       Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)

-       Contribute to, and participate in the Arizona State Retirement System

-       Ride Share and Public Transit Subsidy

-       Career Advancement Opportunities

-       Tuition reimbursement


Apply through For questions about this career opportunity, please call (602) 542-8900. Requests for accommodations can be made by calling this number or by clicking this link to access the ADA Job Board.

The Department of Economic Security, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Policy Writer (Human Service Program Development Specialist). This position is responsible for assisting the agency in ensuring compliance with federal and state law and programmatic policies at the federal level, and with communicating these to staff and other agencies who inquire. This position is responsible for seeking out opportunities for improvement and must produce usable written materials that result in continuous improvement for the agency. The Policy Writer must ensure excellent customer service through complete and accurate responses to policy questions and timely work. 

The Policy Writer position requires the production of written, usable materials such as:

-          Technical documents and forms that comply with policy and the law

-          Policy

-          Procedures

-          Standard Work

-          Emails

-          Notifications to staff regarding updated policy and procedures

-          Responses to inquiries


Please Note: Any interested candidates are required to submit both a resume and cover letter. Please be advised that this position is responsible for work that involves extreme attention to detail and exceptional writing skills. We will be analyzing your cover letter and resume to assess the content, grammar, sentence structure, and spelling to determine whether they meet the standard required for this position. Please note that cover letters and resumes with poor grammar, sentence structure, or spelling will not be considered. Applications received without cover letters will not be considered.



Knowledge, Skills and Abilities:

Knowledge of:

-          The structure and content of the English language, rules of composition, grammar, communication (written and oral), as well as dissemination techniques and methods.

-          Communicating effectively with diverse audiences.

-          Business and management principles involved in strategic planning, resource allocation, leadership, production methods, and coordination of people and resources.

-          Active listening and identifying strengths, weaknesses, and opportunities in approaching problem resolution.

-          The basic structure of a federal program operated at the state level.

-          An in-depth understanding of agency policy and the law.

Skill in:

-          Computer software for business applications and Microsoft Office Suite.

-          Managing workflow and competing priorities, as well as setting and meeting deadlines.

-          Researching, organizing and retaining large volumes of information about complex programs.

-          Interpersonal relationships, group dynamics and facilitation.

-          Oral and written communication.

Ability to:

-          Learn state and federal guidelines, policies, and procedures for child support enforcement.

-          Analyze and present complex material in a simplified oral or written form.

-          Manage high workload and competing priorities, as well and meet deadlines, in a fast-paced, constantly changing environment.

-          Establish and maintain effective working relationships with staff members and executive leadership, while maintaining a high level of diplomacy, confidentiality, neutrality, and professionalism.

-          Draft and develop policies and other written materials that are in line with federal and state guidelines.

-          Understand privacy laws and agency policy and apply both when answering policy questions.

Licenses and Certifications:

-          Arizona Level One Fingerprint Clearance Card.

-          If the position is required to drive on state business, the position may require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12).


-          The ideal/preferred candidate will have experience in policy, business, or technical writing.

-          The ideal/preferred candidate will possess a valid Arizona Driver’s License.

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees.

-          Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.

Equal Opportunity Employer/Program Ÿ Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. ŸFree language assistance for DES services is available upon request.


Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $42,224.00-42,224.00 


Close Massege Box

Welcome to Get Accessible Now Accessibility. Loading please wait...

To pause and unpause the screen reader use Ctrl + SpaceBar.
To review and adjust the settings press the Back Slash "\".
To toggle on and off the list of keyboard commands press Alt + "K".
↑ and ↓ arrows use to select dropdowns and radio buttons.
Ctrl + Alt + ↑ = Move up one row.
Ctrl + Alt + ↓ = Move down one row.
Spacebar use to select checkboxes or button.
Ctrl + Shift + Backspace = Close the reader to allow third party readers to function or reopen it.

To exit any menu click the ESC key.

Here is a complete list of Keyboard Commands for this toolbar.
  • \ = List selected hotkeys
  • Ctrl + spacebar = Play or Pause Audio Reader
  • Alt + K = Keyboard Commands
  • Alt + F1 or Alt + H = Access Help and Technical support
  • Alt + M = Menu
  • Alt + S = Access the toolbar settings
  • Alt + I = Text increase font size
  • Alt + D = Text decrease font size
  • Alt + P = Readable text
  • Alt + L = Highlight links
  • Alt + N = Keyboard navigation
  • Alt + J = Grayscale
  • Alt + Y = Contrast
  • Alt + T = High Contrast
  • Alt + R = Clear Settings
  • Alt + 7 = Increase voice pitch
  • Alt + 8 = Decrease voice pitch
  • Alt + 9 = Increase audio rate
  • Alt + 0 = Decrease audio rate
  • Alt + + or Alt + V = Increase volume
  • Alt + - or Alt + B = Decrease volume
  • Esc = Exit the toolbar or any dialog
  • Ctrl + F5 = Refresh Page
  • Tab = Navigate to the next element
  • Shift + Tab = Navigate back
  • Ctrl + Alt + ↑ = Move up one row
  • Ctrl + Alt + ↓ = Move down one row
  • Alt + C = Access Certification
  • Ctrl + Shift + X = Close or open this toolbar
  • Ctrl + Shift + Backspace = Full close or open this service (with page reloading)
  • ↑ and ↓ arrows use to select dropdowns and radio buttons
  • Spacebar use to select checkboxes or button

Close Massege Box

Accessibility Tools

Accesibility guy
Get Accessible Now
Accesibility guy
Get Accessible Now
help Report Accessibility
Issues and Help
Close Get Accessible Now
Play Play
Stop Stop
Pause Pause
Certification Certification
Hide Hide