State of Arizona :

 

Job Information
Job Title:  CHILD SUPPORT SERVICES CASE MANAGER 
Agency:  DEPARTMENT OF ECONOMIC SECURITY 
Job Reference ID:  47686 
Category:  SOCIAL AND HUMAN SERVICES 
Grade:  18 
Posted Date:  06/12/2019 
Close Date:  06/23/2019 
Job Description



DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona

Child Support Services Case Manager

1701 North 4th Street, Flagstaff, Arizona 86004

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security is looking for individuals that are committed to service, community, and teamwork.

Why Should You Apply?

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-      Affordable Health, Dental, Vision and Life and Disability Insurance

-      10 holidays per year

-      Paid Vacation and Sick time off - start earning it your 1st day

-      Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)

-      Contribute to, and participate in the Arizona State Retirement System

-      Ride Share and Public Transit Subsidy

-      Career Advancement Opportunities

-      Tuition reimbursement

Interested?

Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, please call (602) 542-8900. Requests for accommodations can be made by calling this number or by clicking this link to access the ADA Job Board.

The Department of Economic Security, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Case Manager. This position is responsible for providing services to custodial and non-custodial parents to establish paternity, establish orders, review orders for modification based on economic circumstances, and enforce orders for support.  

Knowledge, Skills and Abilities:

-        Strong understanding of case management principles and techniques.

-        General working knowledge of legal documents and procedures; court and legal system processes.

-        Excellent communication skills (both oral and written).

-        Experience maintaining and organizing a high-volume caseload.

-        Proficient in automated information and case management systems.

-        Skilled in use of interviewing techniques to obtain information.

-        Experience collecting or recovering expenses, repayment, fees or obligations.

-        Ability to learn automated systems, the Arizona Child Support Services case management system, manual and automated enforcement tools and interfacing databases.

-        Ability to multi-task and thrive in a fast-paced, performance driven environment.

-        Ability to meet performance measures and data reliability goals.

Licenses and Certifications:

-        Arizona Level One Fingerprint Clearance Card.

-        If the position is required to drive on state business, the position may require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12).

Qualifications:

-        One year experience as a Child Support Services Officer I in Arizona State Service or the equivalent in another jurisdiction. Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs) may be substituted.

-        The ideal/preferred candidate will be skilled in: case management; investigative research and analytical ability; court order interpretation.

-        The ideal/preferred candidate will possess a valid Arizona Driver’s License.

-        Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees.

-        Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.

Equal Opportunity Employer/Program Ÿ Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. ŸFree language assistance for DES services is available upon request.

 

 
Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $0.00-37,500.11 

 

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