State of Arizona :


Job Information
Job Title:  Senior Information System Analyst 
Job Reference ID:  48322 
Grade:  26 
Posted Date:  07/12/2019 
Close Date:   
Job Description


Your Partner For A Stronger Arizona

Senior Information System Analyst

3443 N. Central Avenue, Phoenix, AZ 85012

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security is looking for individuals that are committed to service, community, and teamwork.

Why Should You Apply?

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-       Affordable Health, Dental, Vision and Life and Disability Insurance

-       10 holidays per year

-       Paid Vacation and Sick time off - start earning it your 1st day

-       Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)

-       Contribute to, and participate in the Arizona State Retirement System

-       Ride Share and Public Transit Subsidy

-       Career Advancement Opportunities

-       Tuition reimbursement


Apply through For questions about this career opportunity, please call (602) 542-1235. Requests for accommodations can be made by calling this number or by clicking this link to access the ADA Job Board.

The Department of Economic Security Division of Developmental Disabilities is seeking an experienced and highly motivated individual to join our team as a Senior Information Systems Analyst.  The Senior Business Analyst is responsible for providing analysis services to business units to gain an in-depth understanding of customer’s business strategy, processes, services, road-map and the context in which the business operates. This role will be key to understanding and documenting capabilities needed to address business challenges. The Senior Business Analyst is responsible for reviewing assigned business processes to identify and address operational, financial and technological risks, and to identify opportunities to improve efficiency. The Senior Business Analyst is responsible for developing test plans to ensure appropriate test coverage based upon requirements per documented acceptance criteria. They are also responsible for the execution of the test cases, and the documentation/tracking of software defects.

This posting will remain open until a sufficient number of resumes are received

Job Duties:

-          Provide leadership to team members and peers by collaborating with others

-          Articulating ideas and viewpoints to management, peers and others; driving the resolution of issues; and holding self & team accountable for results.

-          Coordinate & oversee the work of multiple Business Analysts for large, complex projects & provide functional expertise to developers during the design and construction phases of projects to implement solutions per requirements

-          Develop test plans, scenarios, cases, scripts, and data for multiple or complex projects to ensure appropriate test coverage

-          Execute testing based upon documented test cases, scripts, and ensure apps tested meet customer defined business requirements

-          Conduct user acceptance testing w/end users to ensure implemented solution meets expectations

-          Document & track software defects as well as issues w/performance & usability

-          Act as primary liaison between Information Technology department and multiple business unit(s), manage customer relationships and expectations, and support the organization’s key business processes and applications

-          Identify, evaluate, and document business needs and objectives, operational processes and procedures, problems and requirements

-          Understand the business case, and gaps in documented business process (as is vs. to be). Leverage understanding to document meaningful user acceptance criteria.

-          Identify, recommend, and facilitate process design changes by conducting business and systems process analysis and design at a complex level.

-          Focus on quality improvement, data management, and ways to increase adoption and customer satisfaction

Knowledge, Skills and Abilities:

-          Considerable working knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, software development, and quality assurance and testing tools and processes

-          General knowledge of policies, procedures, programs and business goals

-          Proficiency with Business Analysis Body of Knowledge (BABOK)

-          Working on large scale projects as well as handling day-to-day operational requests from the business

-          Project management

-          Data analysis

-          Must have proficiency with SQL, Microsoft Excel, preferably Microsoft technology stack (SQL Server, SSMS)

-          Must have familiarity with an Agile Lifecycle Model tool like Microsoft TFS, Jira, Rally, or comparable tool

-          Identifies opportunities for use of solutions to improve efficiency and reduce waste

-          Evaluate information gathered from multiple sources, consolidate details and extract to functional requirements

-          Works with minimal guidance; regularly participates in reviews of assigned and completed tasks

-          Excellent written and oral communication

-          Excellent interpersonal, leadership, and change management skill to establish and maintain positive and productive working relationships

-          Agile software development methodologies using life-cycle tools like Team Foundation Server (TFS)

-          SDLC and project management methodologies

-          Effectively translate user requirements into business and functional requirements as well as test scenarios for projects of various sizes and complexity

-          Meet deadlines, prioritize tasks, and work in a fast-paced environment on multiple projects simultaneously with great efficiency and attention to detail

-          Develop partnerships with the technical, and business teams utilizing strong communication and team building skills

-          Lead and conduct customer meetings and understand business needs

Licenses and Certifications:

-          Arizona Level 1 Clearance Card

-          If the position is required to drive on state business, the position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12).


-          Bachelors degree plus ten (10) years of experience in information system analysis (or equivalent experience)

-          PMI certification, Scrum Master, Lean or Six-sigma certification are a plus

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees

-          Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.

Equal Opportunity Employer/Program Ÿ Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. ŸFree language assistance for DES services is available upon request.


Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $79,000.00-86,160.00 


Close Massege Box

Welcome to Get Accessible Now Accessibility. Loading please wait...

To pause and unpause the screen reader use Ctrl + SpaceBar.
To review and adjust the settings press the Back Slash "\".
To toggle on and off the list of keyboard commands press Alt + "K".
↑ and ↓ arrows use to select dropdowns and radio buttons.
Ctrl + Alt + ↑ = Move up one row.
Ctrl + Alt + ↓ = Move down one row.
Spacebar use to select checkboxes or button.
Ctrl + Shift + Backspace = Close the reader to allow third party readers to function or reopen it.

To exit any menu click the ESC key.

Here is a complete list of Keyboard Commands for this toolbar.
  • \ = List selected hotkeys
  • Ctrl + spacebar = Play or Pause Audio Reader
  • Alt + K = Keyboard Commands
  • Alt + F1 or Alt + H = Access Help and Technical support
  • Alt + M = Menu
  • Alt + S = Access the toolbar settings
  • Alt + I = Text increase font size
  • Alt + D = Text decrease font size
  • Alt + P = Readable text
  • Alt + L = Highlight links
  • Alt + N = Keyboard navigation
  • Alt + J = Grayscale
  • Alt + Y = Contrast
  • Alt + T = High Contrast
  • Alt + R = Clear Settings
  • Alt + 7 = Increase voice pitch
  • Alt + 8 = Decrease voice pitch
  • Alt + 9 = Increase audio rate
  • Alt + 0 = Decrease audio rate
  • Alt + + or Alt + V = Increase volume
  • Alt + - or Alt + B = Decrease volume
  • Esc = Exit the toolbar or any dialog
  • Ctrl + F5 = Refresh Page
  • Tab = Navigate to the next element
  • Shift + Tab = Navigate back
  • Ctrl + Alt + ↑ = Move up one row
  • Ctrl + Alt + ↓ = Move down one row
  • Alt + C = Access Certification
  • Ctrl + Shift + X = Close or open this toolbar
  • Ctrl + Shift + Backspace = Full close or open this service (with page reloading)
  • ↑ and ↓ arrows use to select dropdowns and radio buttons
  • Spacebar use to select checkboxes or button

Close Massege Box

Accessibility Tools

Accesibility guy
Get Accessible Now
Accesibility guy
Get Accessible Now
help Report Accessibility
Issues and Help
Close Get Accessible Now
Play Play
Stop Stop
Pause Pause
Certification Certification
Hide Hide