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Job Information
Job Title:  BILINGUAL CHILD SUPPORT SERVICES CASE MANAGER SUPPORT 
Agency:  DEPARTMENT OF ECONOMIC SECURITY 
Job Reference ID:  51728 
Category:  SOCIAL AND HUMAN SERVICES 
Grade:  16 
Posted Date:  11/08/2019 
Close Date:  11/12/2019 
Job Description



DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona

Bilingual Child Support Services Case Manager Support

1455 South Alvernon Way, Suite #265, Tucson, Arizona 85711

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security is looking for individuals that are committed to service, community, and teamwork.

Why Should You Apply?

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-       Affordable Health, Dental, Vision and Life and Disability Insurance

-       10 holidays per year

-       Paid Vacation and Sick time off - start earning it your 1st day

-       Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)

-       Contribute to, and participate in the Arizona State Retirement System

-       Ride Share and Public Transit Subsidy

-       Career Advancement Opportunities

-       Tuition reimbursement

Interested?

Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, please call (602) 542-8900. Requests for accommodations can be made by calling this number or by clicking this link to access the ADA Job Board.

The Department of Economic Security, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Bilingual Child Support Services Case Manager Support. This position is responsible for providing support to Child Support Services Case Managers, including ordering documents, conducting research and analysis, interviewing parties related to a case, prioritizing case management activities, and updating the automated case management system.

Knowledge, Skills and Abilities:

-          Knowledge of computer software applications, i.e., Microsoft Office (Word, Excel, Outlook, etc.).

-          General familiarity with office equipment, i.e., scanners, copiers and fax machines.

-          Knowledge of interviewing techniques and investigative procedures.

-          Skilled in providing customer service (with heavy public and phone contact).

-          Excellent communication skills (both oral and written).

-          Proficient in conducting research and investigating information.

-          Ability to work independently within established guidelines; follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.

-          Ability to apply rules and regulations to varying situations; use sound judgment.

-          Ability to determine appropriate documents/correspondence to notify case-related parties of pending actions.

-          Ability to maintain professionalism when interacting with consumers and staff at all levels; work as a team member.

-          Bilingual DCSS Case Manager Supports must take and pass, pursuant to Department standards, a Bilingual Spanish conversation test as well as have the ability to communicate competently in English and Spanish (written and verbal).

Licenses and Certifications:

-          Arizona Level One Fingerprint Clearance Card.

-          If the position is required to drive on state business, the position may require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12).

Qualifications:

-          The ideal/preferred candidate will have experience with: interviewing, research/investigating, customer service in a fast-paced environment.

-          Candidate will be bilingual in English and Spanish.

-          The ideal/preferred candidate will possess a valid Arizona Driver’s License.

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees.

-          Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.

Equal Opportunity Employer/Program Ÿ Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. ŸFree language assistance for DES services is available upon request.

 

 
Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $31,098.00-31,098.00 

 

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