Chief People Office :


Job Information
Job Title:  DCS CASE AIDE 
Job Reference ID:  51731 
Grade:  14 
Posted Date:  11/08/2019 
Close Date:  11/15/2019 
Job Description

Arizona Department of Child Safety

A New Beginning for Arizona’s Children

Maricopa West

1925 W. Pinnacle Peak Rd.

Phoenix, AZ 85027


This position is responsible for providing case management assistance to the Department of Child Safety (DCS) Specialists.

Alternative work hours may be required, including overtime, weekends and holidays at the discretion of the supervisor. 

Candidates who are successfully employed as Case Aide for five (5) years will be eligible to apply for a promotional opportunity to a DCS Specialist Position, grade 16 ($34,978/annually).


-          Supervises visitation meetings among clients (natural parents and children) to ensure compliance

-          Assists DCS Case Managers with filing, disclosers, packets, case notes, etc.

-          Enters case notes into Children’s Information Library and Data Source (CHILDS) system

-          Drives on state business

-          Assists clients with application processes as needed

-          Provides other clerical support

-          Transports children to scheduled appointments

-          Participates in a variety of meetings and/or client hearings, as requested

-          Performs other duties appropriate to the assignment


Knowledge of:

-          Personal computers; Microsoft Office Suite

-          Verbal and written communication

Skill in:

-          Establishing and maintaining interpersonal relationships

-          General clerical functions such as, data entry and filling

-          Eliciting and gathering information

-          De-escalating situations

-          Modeling professional behavior with clients

-          Time management and multi-tasking

-          Addressing hostile situations (e.g. terminating visits if harmful to clients)

-          Written, interpersonal, and observation skills


Ability to:

-          Plan work routines and implement work assignments

-          Identify resources available in the community

-          Learn information on human and social services; welfare services

-          Learn critical State, Federal and local laws concerning placement, custody and treatment of children

-          Gain understanding of the effects and problems of foster care; social intellectual and behavioral problems of developmentally disabled children

-          Adhere to general policies, procedures and practices of court foster care review board with regards to cases involving custody and placement of children

-          Learn how to identify developmental and behavioral problems of children

-          Comply with casework principles and practices

-          Gain understanding of cultural environment and community influences on behavioral and development of individuals

-          Interpret and apply eligibility criteria

-          Learn and adhere to DCS policies and regulations applicable to assigned programs

-          Comprehend and follow moderately complex written and oral instructions

-          Organize data in a logical and coherent manner

-          Prepare written reports accurately in a prescribed format

-          Actively listen and provide supportive attention to clients



Requires the possession of, and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to drivers license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12).


Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

Must be able to secure and maintain an Arizona Fingerprint Clearance card.

Must be able to secure and maintain clearance from the CPS Central Registry.


-          High school diploma or GED

-          Some college experience with credit hours in child development, rehabilitation, social services, counseling, psychology, sociology or related field from accredited college or university OR

-          One (1) year experience working in a child welfare environment, indirectly or directly with clients (children/families)

-          Experience working with children in a controlled environment (i.e., nanny, daycare, teacher’s aide)


Employment is contingent on the selected applicant passing a background investigation.


We offer a comprehensive benefits package that includes: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $31,241.60-31,241.60 


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