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Job Information
Job Title:  CUSTOMER SERVICE REPRESENTATIVE 1 & 3 
Agency:  DEPARTMENT OF TRANSPORTATION 
Job Reference ID:  51754 
Category:  CUSTOMER SERVICE 
Grade:   
Posted Date:  11/08/2019 
Close Date:   
Job Description

The Customer Service Representative (CSR) is responsible for providing customer service by processing driver and motor vehicle transactions.  Click here to learn more about MVD!




ARIZONA DEPARTMENT OF TRANSPORTATION (ADOT)

Driving the future of transportation with a diverse and innovative team

To learn more about the ADOT team CLICK HERE 

 

 Customer Service Representative 1 & 3

LOCATION

 

Motor Vehicle Division

Positions may be available at the following MVD locations:

 

Chandler                                                Mesa/Gilbert                                       South Phoenix

50 S. Beck Avenue                               4123 E. Valley Auto Drive                  221 E. Olympic Drive

 

Tempe                                   North Scottsdale

1703 E. Larkspur Lane        7339 E. Paradise Lane

JOB SUMMARY 

The Customer Service Representative (CSR) is responsible for providing customer service by processing driver and motor vehicle transactions.  Click here to learn more about MVD!

Essential Duties and Responsibilities include but are not limited to:

·         Vehicle Registration

·         Inspection and Title Work

·         Administers written, vision, and road drivers tests

·         Issues and renews drivers licenses, permits, titles, vehicle registrations and identification cards

·         Variety of customer and office support duties

Regular daytime work hours, no weekend or holiday work required!

PREFERRED REQUIREMENTS

 The ideal candidate for this position will have:

CSR 1

·         Motivation to serve customers in a team-driven environment

·         High level of comfort learning new technology

 CSR 3

·         Two years of experience within a related motor vehicle program

 CANDIDATE SELECTION

 If you are selected for this position, your qualifications will be reviewed to determine if you are qualified as a CSR 1 or a CSR 3.

Ø  CSR 1 is our entry level training position – set salary $27,576

(Promotion to CSR 3 in approximately 4-6 months upon successful completion of training program)

Ø  CSR 3 has experience with ADOT MVD Customer Service, has completed some or all MVD Training, or has worked with a Motor Vehicle Department in another State - set salary $31,080

KNOWLEDGE, SKILLS, AND ABILITIES

 Knowledge in

·         Public and customer relations and problem resolution techniques, practices and procedures

·         Practices and reporting procedures established for the work unit for control and security of equipment, facilities, cash, records maintenance and forms

·         Office procedures and practices including filing and records maintenance, business grammar, spelling, punctuation, and arithmetic 

Skills in

·         Responding to staff and the public with tact, diplomacy, and  appropriate and timely information

·         Retrieving, analyzing and inputting data via computer terminal

·         Oral and written communication

·         Applying basic arithmetic computation

·         Properly applying laws, rules, regulations, policies and procedures to the work unit

·         Eliciting factual information and drawing effective outcomes

Ability to

·         Operate PC and related software necessary for the production of MVD related business, which will also include stand alone office equipment supporting printing, scanning, faxing, testing and vision testing.

·         Record and deposit revenue

·         Accurately provide program information, rules, regulations, laws, policy and procedures, and all applicable Arizona Revised Statutes.

·         Work well with the public

·         Adapt to very stressful situations

PRE-EMPLOYMENT REQUIREMENTS

 This position requires possession of a valid Arizona Class D Driver License.  Candidates for this position must complete and sign PART 1 and PART 2 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate's motor vehicle record (MVR).  The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.12 (H) and (I).  The review must show an acceptable driving record prior to any offer of employment being made by ADOT.  Employment is contingent upon an acceptable MVR.

BENEFITS

 The State of Arizona provides an excellent comprehensive benefits package including:

·         Affordable medical, dental, life, and short-term disability insurance plans

·         Top-ranked retirement and long-term disability plans

·         10 paid holidays per year

·         Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

·         Sick  time accrued at 3.70 hours bi-weekly

·         Deferred compensation plan

·         Wellness plans

Please visit http://www.azdot.gov/Inside_ADOT/HR/Employment.asp to learn more about benefits given to ADOT employees.

 

 All newly hired employees will be subject to the E-Verify Employment Eligibility Verification Program.

ADOT supports a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of the Agency, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

To submit your resume click the "APPLY NOW" button below

Having trouble applying for this position?

Email [email protected] or call (602) 542-4700 for assistance. 

 

 All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.

ADOT

 

 
Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $27,576.00-31,080.00 

 

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