State of Arizona :

 

Job Information
Job Title:  CUSTOMER SERVICE UNIT SUPERVISOR 
Agency:  DEPARTMENT OF TRANSPORTATION 
Job Reference ID:  52066 
Category:  MANAGEMENT AND SUPERVISION 
Grade:   
Posted Date:  12/03/2019 
Close Date:  12/08/2019 
Job Description

This position is open only to current ADOT employees




ARIZONA DEPARTMENT OF TRANSPORTATION (ADOT)

Driving the future of transportation with a diverse and innovative team

 

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.

 

To learn more about the ADOT team CLICK HERE

 

 

 

Customer Service Unit Supervisor

 

LOCATION

 

Motor Vehicle Division

300 S. Edgewater Dr, Tuba City, AZ 86045

 JOB SUMMARY

 

This position is open only to current ADOT employees

 

This position will provide direct supervision to Customer Service Representatives positions assigned to various statewide Motor Vehicle Division (MVD) Customer Service Centers. These positions provide various services including, driver license service, title & registration service, voter registration, ignition interlock, organ donor, Selective Service registration, authorized presence and fraudulent document identification.  CLICK HERE to learn more!

 

Essential Duties and Responsibilities include but are not limited to:

·         Resolution of day to day operational and customer service issues;

·         Application of applicable statutes, policies and procedures;

·         Initiating personnel disciplinary actions;

·         Adjusting staff and other resources to meet the needs of the office;

·         Assignment of staff to training, rotational assignments, etc.;

·         Requiring clearance from higher level management: progressive disciplinary actions, responses to "delegation letters" from MVD Director's Office, contacts with the media, State contract disputes.

 

This position may be required to drive a state-owned or personal vehicle in the course and scope of state business.

 

KNOWLEDGE, SKILLS, AND ABILITIES

 

Knowledge in

·         Division and Program goals and objectives;

·         Personnel management, public relations, customer relations, problem solving, interpersonal relations and motivational principals, processes and practices;

·         Applicable laws, rules, regulations, policies and procedures;

·         Knowledge to approve or reject Identity documents from foreign applicants for a driver license and ID credentials.

 

Skills in

·         Oral and written communication;

·         Customer and public relations and conflict and issue resolution;

·         Personnel management and development skills;

·         The use of personal computers and the software used by the MVD Customer Service Program.

 

Ability to

·         Respond to and resolve daily operational and customer service issues;

·         Apply accurate statutes, policies and procedures;

·         Coordinate work schedules, adjusting resources as necessary, and coordinate training activities;

·         Administer disciplinary action as approved/authorized;

·         Produce correspondence; respond to media contacts as authorized; and respond to contract concerns/disputes in coordination with Procurement management.

 

PREFERRED REQUIREMENTS

 

Two years experience in Arizona State Service as a Motor Vehicle Customer Service Representative; or four years of experience in a high visibility public contact setting in a regulatory or public service environment one year of which must have been in a supervisory capacity. 

 

A Bachelor's degree in Business or Public Administration or related field will substitute for two years of the required work experience.

 

Any combination of training and experience that meet the Knowledge Skills and Abilities (SKAs) may be substituted.

 

PRE-EMPLOYMENT REQUIREMENTS

 

 

This position requires possession of a valid Arizona Class D Driver License.  Candidates for this position must complete and sign PART 1 and PART 2 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate's motor vehicle record (MVR).  The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.12 (H) and (I).  The review must show an acceptable driving record prior to any offer of employment being made by ADOT.   Employment is contingent upon an acceptable MVR.

BENEFITS

 

The State of Arizona provides an excellent comprehensive benefits package including:

·         Affordable medical, dental, life, and short-term disability insurance plans

·         Top-ranked retirement and long-term disability plans

·         10 paid holidays per year

·         Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

·         Sick  time accrued at 3.70 hours bi-weekly

·         Deferred compensation plan

·         Wellness plans

Please visit http://www.azdot.gov/Inside_ADOT/HR/Employment.asp to learn more about benefits given to ADOT employees.

 

 

 

All newly hired employees will be subject to the E-Verify Employment Eligibility Verification Program.

ADOT supports a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of the Agency, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

 

To submit your resume click the "APPLY NOW" button below

 

Having trouble applying for this position?

Email [email protected] or call (602) 542-4700 for assistance.

 
Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $0.00-35,618.13 

 

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