Chief People Office :


Job Information
Job Reference ID:  54155 
Grade:  26 
Posted Date:  02/14/2020 
Close Date:  03/01/2020 
Job Description


The Arizona Attorney General’s Office Civil Litigation Division/Consumer Protection and Advocacy Section is seeking a Consumer Protection Settlement Coordinator to serve as the point of contact with third-party claims administrators in order to advise regarding the process of claims administration for particular settlements, monitor progress, and evaluate bills submitted by the third-party claims administrators.  This position also will oversee in-house claims administration programs by developing effective claims processes and receiving and processing claims submitted to the AGO. In addition, this position will coordinate and supervise the launch of any remediation programs funded by the AGO’s consumer fraud settlements and judgments, and will work with appropriate AGO personnel to publicize the programs.  This position will devise methods and procedures for monitoring and reporting on the progress of claims administration programs and the utilization of distributed settlement funds in remediation programs.  This position will make recommendations for program adjustments based on contract performance and changing conditions.



·       Travel is required for this position. A valid Arizona Driver’s License is required, along with consent to have your driving record run periodically.

·       A Bachelor's degree from an accredited college or university.



Knowledge needed:

·       Knowledge of principles and practices of administration and contract management and/or grant management is required.

·       Knowledge of the role and structure of the AGO. 

·       Knowledge of public policy issues in Arizona.

·       Knowledge and experience with principles, concepts, practices, methods and techniques common to an office environment.

·       Knowledge of how to prepare and deliver effective presentations, reports, and conduct meetings. 

·       Knowledge of community resources including non-profit organizations, higher education institutions, and governmental agencies.

Skills needed:

·       Skilled in research and analysis; briefing and presentation; concise and effective oral and written communication; report writing and procedure development. 

·       Experience in compiling data and incorporation of data into written reports. 

·       Skilled in research and problem solving. 

·       Mathematical skills in analyzing and interpreting fiscal and statistical data as well as reconciling records and reports.  

·       Skilled in gathering, organizing and analyzing facts and drawing logical conclusions.

·       Skilled in interfacing with other community organizations, general public, and personnel.

·       Skilled in establishing priorities and working with minimal supervision. 

·       Skilled in reading and understanding budgets.

Abilities needed:

·       Ability to analyze business and policy positions and data, and to develop sound recommendations for approval and implementation by the AGO based on those analyses.

·       Ability to speak on behalf of the AGO at meetings, forums and conferences; manage high-level projects; to form and maintain cordial working relationships with local, state, and federal officials; plan and direct complex projects; interact with outside entities with diplomacy and tact. 

·       Ability to plan, analyze, and coordinate multiple projects and establish appropriate priorities. 

·       Ability to develop effective operating procedures. 

·       Expert in clear, effective and persuasive communication both oral and written. 


·       Ideal Candidates will have two or more years of program management and/or related professional experience, or two or more years of experience in a professional human services, public administration, or consulting and research environment with diverse state, federal and community programs.  Bilingual oral and written skills in Spanish preferred, but not required. 


All applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken into account.


During all phases of the selection process, people with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the AG’s Human Resources office at (602) 542-8056 or via e-mail at [email protected].  The Arizona Office of the Attorney General does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation or age in its programs, activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division, 2005 N. Central Ave., Phoenix, AZ 85004, Phone: (602) 542-8056, Fax: (602) 542-8000.


Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $59,971.39-80,000.00 


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