State of Arizona :

 

Job Information
Job Title:  CUSTOMER SERVICE REPRESENTATIVE II 
Agency:  AGRICULTURE, DEPARTMENT OF 
Job Reference ID:  55066 
Category:  CUSTOMER SERVICE 
Grade:  15 
Posted Date:  03/26/2020 
Close Date:   
Job Description



***POSITION WILL REMAIN OPEN UNTIL FILLED***

**FIRST REVIEW OF RESUMES WILL BE APRIL 1, 2020**

 

The Arizona Department of Agriculture is currently recruiting for two (2) Customer Service Representative II, one for our Environmental Services Division and one for our Pest Management Division.

Job Summary:

 

Performs task related to answering customer inquiries received via telephone, in person, or through applications and correspondence concerning the various programs, which relate to the issuance of licenses and permits regulated by the Department of Agriculture.  Customers are predominantly external, from the general public.  Work is initiated by the public to service their needs.  Primary duties include administering one or more licensing programs by way of interactions with customers; data entry; collection of fees; making deposits; balancing accounts; and supporting the overall mission of the Department.  Secondary duties include back up for the other Customer Service Rep. II's and Customer Service Rep. III addressing Credentials; Feed; Fertilizer; Pesticide; Seed; Aquaculture, Dairy, Eggs, and Meat; Native Plant; Livestock Brands; Equine Hauling and Rescue Registration; Pest Management Licensing;  and Weights & Measures Services.  Respond to difficult customer service complaints and complicated problems that must be solved by choosing between alternatives, combining alternatives, working with abstractions, and/or making decisions that are higher than the normal parameters of policies, procedures, laws and rules.  Other duties as assigned.  Maintains a confidential working relationship with the Agriculture Licensing Administrators, the Associate Director of Environmental Services Division, and all exempt officials.

 

The successful candidate will demonstrate the following:

 

Knowledge of:

·         Customer Service techniques.

·         Federal/state rules, regulations, policies and procedures, Arizona Revised Statues dealing with licensing functions.

·         Arizona Brands

·         Microsoft Word, Excel, Outlook, Access, and other software programs related but not limited to: Meat, Dairy, Egg, Aquaculture, Brands and Equine.

·         Basic math and computation methods, money handling procedures and working knowledge of accepted accounting principles.

·         General office equipment.

 

Skills in:

·         General accounting principles including cash handling.

·         Customer Service techniques including face-to-face, telephone, and email interactions.

·         Oral and written communication.

·         Interpreting rules, regulations, polices and procedure and explaining those rules etc. to the general public.

 

Ability to:

·         Prioritize and manage time.

·         Exercise good judgment within established guidelines

·         Work within a team environment

·         Multitask

·         Adjust to changes in policies and procedures

 

Selective Preferences:

Bilingual (Spanish)

 

All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.

 

BENEFITS:

We offer a comprehensive benefit package that includes sick leave, annual leave and 10 holidays per year; health and dental insurance; life insurance, retirement plan and long term disability.  Optional employee benefits include short-term disability, supplemental life insurance and deferred compensation.  

 

RETIREMENT:

Positions in this classification participate in the Arizona State Retirement System (ASRS).  Mandatory condition of Employment for all employees who meet the eligibility and membership criteria defined in statue.  Current contribution rate is 12.11%.  Enrollment eligibility will become effective after 27 weeks of employment.

 

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Human Resources Department at (602)542-0925.  Request should be made as early as possible to allow time to arrange the accommodation.

 

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

 

AHA

 
Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $0.00-15.00 

 

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