State of Arizona :


Job Information
Job Reference ID:  55232 
Grade:  20 
Posted Date:  04/08/2020 
Close Date:   
Job Description


Your Partner For A Stronger Arizona

Unemployment Insurance Manager

515 N. 51st Ave. Phoenix, AZ 85043

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security is looking for individuals that are committed to service, community, and teamwork.

Why Should You Apply?

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-       Affordable Health, Dental, Vision and Life and Disability Insurance

-       10 holidays per year

-       Paid Vacation and Sick time off - start earning it your 1st day

-       Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)

-       Contribute to, and participate in the Arizona State Retirement System

-       Ride Share and Public Transit Subsidy

-       Career Advancement Opportunities

-       Tuition reimbursement


Apply through For questions about this career opportunity, please call (602) 542-8210. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-8210. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer or by clicking this link to access the ADA Job Board.

The Department of Economic Security Division of Employment and Rehabilitation Services is seeking an experienced and highly motivated individual to join our team as an Unemployment Insurance Manager. This position is responsible for supervising Special Programs Client Advocate and Adjudication units. The position will provide accurate and consistent interpretation of federal and state employment laws, provides leadership, mentoring, coaching to staff direct and indirectly.

This posting will remain open until a sufficient number of resumes are received

Job Duties:

-          Supervise Special Programs, Client Advocate, and Adjudication units

-          Provide technical assistance and direction based upon research, analysis and interpretation of program rules, regulations and policies

-          Provide instructions and determine solutions within the programs administered by the Unemployment Insurance Program.

-          Ensure proper payment of benefits for eligible claims for Unemployment Insurance Approved Training Programs, Shared Work, Federal /Military Claims, Disaster Unemployment Assistance, Labor Disputes, Combined Wage Claims, and Electronic Payments.

-          Research and collect data

-          Prepare reports based upon statistical and programmatic research and analysis

-          Review and approve program reports to be submitted to senior management. Handle customer complaints and take appropriate action for resolution.

-          Evaluate MAP performance. Conduct interviews for UI position; recommend personnel actions; approve leave, ETE timecards and trainings. Conduct quality reviews of adjudications and decisions by staff. Review requests for claimant appeals and employer protests.  Develop and monitor corrective action plans.


Knowledge, Skills and Abilities:

-          Knowledge of State and Federal laws, regulations, and policies governing public employment, social service systems.

-          Equal Employment Opportunity and labor relations. This also includes knowledge and understanding of Department of Labor regulations and polices.

-          Knowledge of departmental policy and procedures and adult education systems; principles of record keeping and needs of clientele and stakeholders.

-          Knowledge of concepts and practices utilized in programs related to employment services.

-          Skills related to leadership and teamwork, excellent written communication (correspondence, policy, reports and memorandums).

-          Excellent oral communication, including public speaking and facilitating meetings.

-          Skill in conducting research and interpretation of state and federal regulations.

-          Skill in analyzing and interpreting programmatic data, problem identification & resolution, statistical performance & performance tracking.

-          Skill in establishing and maintaining relationships with all stakeholders, public and private as well as training and providing technical assistance.

-          Skill in electronic data systems and records.

-          Skills in Microsoft Office, particularly with Excel and PowerPoint software.  Type (35-45 wpm)

-          Ability to think strategically, apply abstract principles and goals, and complete projects timely. 

-          Ability to organize and mobilize internal and external stakeholder (program, staff, employers, local workforce partners, management). 

-          Public speaking, ability to clearly communicate program related information. 

-          Ability to teach new policies and procedures to stake holder.

-          Ability to work independently (as well as teams), make independent decisions, use effective time management, attention to detail, and manage multiple projects. 

-          Work with multiple stakeholders in a constantly changing environment, leading work groups and facilitate decision making.


Licenses and Certifications:

-          If the position is required to drive on state business, the position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12).


-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees

-          Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.


Equal Opportunity Employer/Program Ÿ Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. ŸFree language assistance for DES services is available upon request.


Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $36,814.34-65,827.63 


Close Massege Box

Welcome to Get Accessible Now Accessibility. Loading please wait...

To pause and unpause the screen reader use Ctrl + SpaceBar.
To review and adjust the settings press the Back Slash "\".
To toggle on and off the list of keyboard commands press Alt + "K".
↑ and ↓ arrows use to select dropdowns and radio buttons.
Ctrl + Alt + ↑ = Move up one row.
Ctrl + Alt + ↓ = Move down one row.
Spacebar use to select checkboxes or button.
Ctrl + Shift + Backspace = Close the reader to allow third party readers to function or reopen it.

To exit any menu click the ESC key.

Here is a complete list of Keyboard Commands for this toolbar.
  • \ = List selected hotkeys
  • Ctrl + spacebar = Play or Pause Audio Reader
  • Alt + K = Keyboard Commands
  • Alt + F1 or Alt + H = Access Help and Technical support
  • Alt + M = Menu
  • Alt + S = Access the toolbar settings
  • Alt + I = Text increase font size
  • Alt + D = Text decrease font size
  • Alt + P = Readable text
  • Alt + L = Highlight links
  • Alt + N = Keyboard navigation
  • Alt + J = Grayscale
  • Alt + Y = Contrast
  • Alt + T = High Contrast
  • Alt + R = Clear Settings
  • Alt + 7 = Increase voice pitch
  • Alt + 8 = Decrease voice pitch
  • Alt + 9 = Increase audio rate
  • Alt + 0 = Decrease audio rate
  • Alt + + or Alt + V = Increase volume
  • Alt + - or Alt + B = Decrease volume
  • Esc = Exit the toolbar or any dialog
  • Ctrl + F5 = Refresh Page
  • Tab = Navigate to the next element
  • Shift + Tab = Navigate back
  • Ctrl + Alt + ↑ = Move up one row
  • Ctrl + Alt + ↓ = Move down one row
  • Alt + C = Access Certification
  • Ctrl + Shift + X = Close or open this toolbar
  • Ctrl + Shift + Backspace = Full close or open this service (with page reloading)
  • ↑ and ↓ arrows use to select dropdowns and radio buttons
  • Spacebar use to select checkboxes or button

Close Massege Box

Accessibility Tools

Accesibility guy
Get Accessible Now
Accesibility guy
Get Accessible Now
help Report Accessibility
Issues and Help
Close Get Accessible Now
Play Play
Stop Stop
Pause Pause
Certification Certification
Hide Hide