State of Arizona :


Job Information
Job Reference ID:  55340 
Grade:  19 
Posted Date:  04/09/2020 
Close Date:  04/23/2020 
Job Description

Honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state.

Pay Grade 19

$33,435 - $46,624

Salary dependent on experience

This announcement will close on April 23, 2020.

3010 East Camelback Rd., Suite # 200 Phoenix, AZ. 85016

The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona’s community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees and is nationally recognized for its administrative and pension management excellence. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit to learn more about our agency.  


The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for the position of Retirement Specialist Sr.  Under the supervision of the Active Members Manager, this position is responsible to communicate with and educate members and employers on a wide variety of business specific topics ranging from general inquiries to significantly complex subject matter.  Communication of this information occurs over a variety of media and settings.  The Retirement Specialist Sr. is also in part or fully responsible for the calculation of benefit estimates (service purchases, transfers and refunds), research and resolution of member and employer issues, actions related to the appeals process, and basic to intermediate analysis of business statistics. 


·         Educate members by explaining complex information related to policies, procedures, and transactions regarding membership rules and on the impact of retirement decisions.

·         Answer and rectify member account questions/concerns.

·         Provide member account support to divisions within PSPRS.

·         Calculate and provide estimates and distribution of retirement benefits as applicable to individual members.

·         Perform service purchase transactions and contribution accounting duties.

·         Participate as project member for operational and system analysis and enhancement processes.

·         Recommend changes and assist in the production of group meeting presentations, videos and E-Learnings.

·         Mentor new Retirement Specialists. 


MINIMUM QUALIFICATIONS (Knowledge, Skills and Abilities):

Knowledge of:

·         Public Safety Personnel Retirement System benefit programs.

·         Applicable laws (Federal and State) and policies and procedures applicable to the system.

·         Customer service techniques.

·         Basic mathematical calculations.

·         Computer programs, such as, Google Suite, Windows, Office Suite, Internet, basic retirement system, banking system, and relational databases. 

Skill in:

·         Interviewing to determine level of member knowledge and understanding.

·         Communicating effectively both verbally and in writing.

·         Data analysis.

·         Public speaking.

·         Group facilitation.

·         Computer operations.

·         Problem solving.

·         Organization and multitasking. 

Ability to:

·         Effectively explain complex policies and procedures over the phone.

·         Determine and categorize the process being requested or required.

·         Interact with the public in engaging, friendly, and helpful manner.

·         Grasp and interpret policies accurately and quickly.

·         Work effectively in a team environment and meet team objectives.

·         Maintain a high level of professionalism and judgment.

·         Meet deadlines with accuracy.   


·         Bachelor’s degree in related field.

·         Previous experience as a Retirement Specialist or equivalent, working in a Public Retirement System or,

·         2-3 years of customer service experience communicating complex information. 


·         Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history.   


At PSPRS, we promote the importance of work/life balance by offering workplace flexibility, a learning environment and a team oriented culture.  Among the many benefits of a career with PSPRS, are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits, participation in the Arizona State Retirement Plan (after 6 months of employment), optional participation in a 457 deferred compensation program, and employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis). 


Positions in this classification participate in the Arizona State Retirement System (ASRS).  Please note that enrollment eligibility becomes effective after 27 weeks of employment.


Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.
All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
Click the APPLY NOW button to submit your application.

Having trouble applying for this position?
Email [email protected] or call 602-542-4700 for assistance.



Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Andrew Goodwin at [email protected].  Requests should be made as early as possible to arrange the accommodation. 


Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $33,435.00-46,624.00 


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