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Job Information
Job Title:  CUSTOMER SERVICE REPRESENTATIVE 1 
Agency:  DEPARTMENT OF TRANSPORTATION 
Job Reference ID:  57374 
Category:  CUSTOMER SERVICE 
Grade:  13 
Posted Date:  07/23/2020 
Close Date:  07/25/2020 
Job Description



ARIZONA DEPARTMENT OF TRANSPORTATION (ADOT)

Driving the future of transportationwith a diverse and innovative team

 

All Arizona state employees operatewithin the Arizona Management System (AMS), an intentional, results-drivenapproach for doing the work of state government whereby every employee reflectson performance, reduces waste, and commits to continuous improvement withsustainable progress. Through AMS, every state employee seeks to understandcustomer needs, identify problems, improve processes, and measure results.State employees are highly engaged, collaborative and embrace a culture ofpublic service.

 

To learn more about the ADOT team CLICK HERE

 

 

 

Customer Service Representative 1

 

LOCATION

 

Motor Vehicle Division

Central Title Production

4005 North 51st Avenue, Phoenix, Arizona 85031

 

JOB SUMMARY

 

Will provide accurate and timelyservice to motor vehicle owners of the State of Arizona through theinterpretation of and by ensuring compliance with statutes, rules, regulations,policy and procedures pertaining to title and registration of all types of motorvehicles within the State, by proving expert support for internal problems orconcerns of a technical nature, by creating and updating accurate customerrecords and by document examination and researching and resolution of problemsand errors.

Click here to learn more about MVD!

 

KNOWLEDGE, SKILLS, AND ABILITIES

 

Knowledge of

·         ARS Title 28 and department policiesand procedures for vehicle registration.

·         Statues codes and software screens usedby MVD for data entry into the MVD database.

·         MVD forms used for all aspects ofvehicle registration renewal.

·         Math a ten key skills for calculating,balancing and reconciling fees and preparing deposits of over half milliondollars per day.

 

Skills in

·         Interpreting and applying relevantmotor vehicle, laws, rules and regulations.

·         Retrieving, analyzing and inputtingdata via computer terminal.

·         Oral and written communication andinterpersonal commutation and customer service.

Abilityto

·         Elicit factual information and drawvalid conclusions.

·         Operate various equipment such as apersonal computer, fax machine, printer, Armani cash drawer software,calculator, validating machine and copier for performance of various workactivities.

·         Sit for long periods of time.

 

PREFERRED REQUIREMENTS

 

The ideal candidate for this positionwill have:

One year of experience in multi-functional, customer service orientedregulatory or public service environment; any combination of training andexperience that meets the KSA’s may be substituted, typically acquired througha combination of experience, MVD provided hands-on and classroom training.

 

PRE-EMPLOYMENTREQUIREMENTS

 

This position requires possession of avalid Arizona Class D Driver License. Candidates for this position mustcomplete and sign PART 1 and PART 2 of the State of ArizonaApplication for Employment at the time of interview, which will allow ADOT toobtain the candidate's motor vehicle record (MVR).  The most recent39-month period shown on the MVR will be reviewed in accordance with A.A.C.R2-10-207.12 (H) and (I).  The review must show an acceptable drivingrecord prior to any offer of employment being made by ADOT.  Employment is contingent upon an acceptable MVR.

 

  BENEFITS

 

The State of Arizona provides an excellent comprehensive benefitspackage including:

·         Affordable medical, dental, life, andshort-term disability insurance plans

·         Top-ranked retirement and long-termdisability plans

·         10 paid holidays per year

·         Vacation time accrued at 4.00 hoursbi-weekly for the first 3 years

·         Sick time accrued at 3.70 hours bi-weekly

·         Deferred compensation plan

·         Wellness plans

Please visit http://www.azdot.gov/Inside_ADOT/HR/Employment.asp to learn more about benefits given to ADOT employees.

 

 

 

All newly hired employees will besubject to the E-Verify Employment Eligibility Verification Program.

ADOT supportsa diverse multi-cultural workforce that reflects the community, promotes equalopportunity at all levels of the Agency, and creates an inclusive workenvironment that enables all individuals to perform to their fullest potentialfree from discrimination.

 

To submit your resume click the "APPLY NOW" button below

 

Having trouble applying for this position?

Email [email protected] or call(602) 542-4700 for assistance.

 

ADOT

 

 
Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $25,934.48-25,934.48 

 

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