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Job Information
Job Reference ID:  59281 
Grade:  18 
Posted Date:  10/16/2020 
Close Date:  10/23/2020 
Job Description


Your Partner For A Stronger Arizona

Program Service Evaluator 4 – Unit Supervisor

Division of Benefits and Medical Eligibility - DBME

2500 East Cooley Street, Show Low, Arizona 85901

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security is looking for individuals that are committed to service, community, and teamwork.

Why Should You Apply?

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-       Affordable Health, Dental and Vision

-       10 holidays per year

-       Paid Vacation and Sick time off - start earning it your 1st day

-       Life and Disability Insurance

-       Contribute to, and participate in the Arizona State Retirement System

-       Ride Share and Public Transit Subsidy

-       Career Advancement Opportunities

-       Tuition reimbursement


Apply through For questions about this career opportunity, please call Christina Doss at (602) 771-2931 or Email at [email protected] Requests for accommodations can be made by calling 602-771-2931 or by clicking this link to access the ADA Job Board.


The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Program Services Evaluator 4 - Unit Supervisor. This position directly supervises a unit of staff who complete eligibility determination/decisions for Medical Assistance (MA), Nutrition Assistance (NA), and Temporary Assistance for Needy Families (TANF), Cash Assistance (CA) programs. This position also monitors and reviews office-based customer Tracker Systems to ensure customers are being assisted by the appropriate PSE 1-3 series staff in a timely manner within quality expectations.   Monitor, review, provide feedback and train staff on quality and service delivered to customers. Ensure timely and accurate notification to staff of procedure changes provide training and ensure compliance with the procedures.  Completes performance evaluations.

Knowledge, Skills and Abilities:

-          Knowledge of public assistance eligibility determination processes.

-          Knowledge of Federal and State laws, statutes, regulations, policies and procedures pertaining to public assistance programs.

-          Knowledge of internet and email use, task management, Google, MS Office software, such as Word, Excel and PowerPoint.

-          Knowledge of computer programs/systems utilized by FAA for eligibility determinations such as, AZTECS, HEAplus, FAA on-line policy manual, OnBase, etc.

-          Considerable knowledge of communication, conflict resolution, mediation, and collaboration techniques; general knowledge of DOA/DES Personnel policies and procedures; leadership and team building methodologies.

-          Knowledge of the Agency’s evaluation system and forms used/required. Knowledge of leadership and team building methodologies. Knowledge of the Agency's evaluation system and forms used/required.

-          Strong written and oral communication skills to convey a wide variety of information. Experience with public speaking, project planning and the coordination of activities; must be able to work semi-independently while functioning as an integral part of the region’s management structure.

-          Ability to manage supervisors/employees with diverse skills, educational, and cultural background. Ability to work semi-independently while functioning as an integral part of the Agency’s management structure.

-          Ability to assess operational needs, establish priorities and analyze complex issues and implement operational procedures. Must be able to lead by example while promoting continuous learning and developing staff skills

Licenses and Certifications:

-          If the position is required to drive on state business, the position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12).Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


-          Prefer Family Assistance Administration Local Office PSE 3 determination experience.

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees

-          Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.


Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 771-2931.  Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.



Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $17.59-17.59 


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