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Job Information
Job Reference ID:  59286 
Grade:  17 
Posted Date:  10/16/2020 
Close Date:   
Job Description


Your Partner For A Stronger Arizona


DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.


Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.




Division of Employment and Rehabilitation Services (DERS)

4635 S. Central Ave. Phoenix, AZ 85041


Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.


The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) is seeking an experienced and highly motivated individual to join our team as a Human Service Specialist II. This position is responsible for:

·         Complete a service needs assessment through interviews for intake or redeterminations based on assigned caseload

·         Conduct face to face interviews in a timely manner

·         Verify eligibility factors, and determine eligibility for multiple eligibility categories based on financial and non-financial factors

·         Counsel clients about the availability of the different types of childcare providers

·         Maintain case records per policy with complete and accurate information

·         Plan and prioritize service delivery on complex and diverse caseload

·         Maintain professional level communication with clients, employers, and other agencies in effort to support, determine or update eligibility information.

·         Research and prepare referral for investigations in potential cases of fraud.

·         Research and gather pertinent case information to represent the department at fair hearings

·         Use multiple automated computer systems to determine eligibility and authorize childcare services, gather, input, update, retrieve and send confidential client information

·         Manage limited program funds through determination of client placement and level of priority on an ongoing basis

Knowledge, Skills, Abilities:

·         Knowledge of department policy and state statutes, federal law and rules pertaining to multiple childcare eligibility and childcare provider programs

·         Knowledge of department policy, federal and state statutes, administrative rules, and contract requirements pertaining to multiple childcare programs

·         Knowledge of other DES programs, community programs and other resources, which may be of help to clients

·         Knowledge regarding how to operate automated equipment and how to navigate through multiple computer systems including GUIDE, AZCCATS, AZTECS, GOOGLE, CHILDS and FPUB.

·         Skill in conducting interviews in a time efficient manner while eliciting information needed

·         Listening skills

·         Written and oral communication skills

·         Skills in giving oral presentations

·         Skills in diffusing hostile or angry customers

·         Skills in operating multiple mainframe and web-based computer systems

·         Ability to absorb, interpret and assimilate large quantities of technical written material




Licenses and Certifications:

·         Employee shall have a valid Level One Arizona Fingerprint Clearance Card issued pursuant to Arizona Revised Statute 41-2758.07 to work with children and vulnerable adults.

·         Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.

·         Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

·         The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12). Individuals may be required to use their personal motor vehicle.


Why Should You Apply?


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.


·         Affordable Health, Dental, Vision and Life and Disability Insurance

·         10 holidays per year

·         Paid Vacation and Sick time off - start earning it your 1st day

·         Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)

·         Contribute to, and participate in the Arizona State Retirement System

·         Ride Share and Public Transit Subsidy

·         Career Advancement Opportunities

·         Tuition reimbursement

·         Opportunity to work remotely (home office) on an ad-hoc basis




Apply through For questions about this career opportunity, please call Emmanuel Garcia at (602) 771-8210 or email [email protected]


Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602 771-8210. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.  


Equal Opportunity Employer/Program ? Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. ?Free language assistance for DES services is available upon request.


Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $0.00-31,308.78 


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