Chief People Office :


Job Information
Job Reference ID:  59699 
Grade:  22 
Posted Date:  11/06/2020 
Close Date:  11/11/2020 
Job Description


Your Partner For A Stronger Arizona


DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.


Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.



Division of Developmental Disabilities (DDD)



Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.


The Department of Economic Security, Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as a Performance Improvement Nurse.

 This position is responsible for:

·        Gathering and organizing data associated with current project and processes; assisting in overseeing and/or conducting on-site visits to ensure an immediate safe environment for members and their physical and/or behavioral health needs are being met; assisting with the Division Health Plans for compliance to best practice and ensuring they are actively addressing any issues that arise

·        Assisting in the clinical triage of all incidents that flow into the Quality Management (QM) unit as well as their assignments to field staff for investigation; assisting with the Quality of Care (QOC) concern clinical investigations of Registered Nurse (RN) central office investigators through their second level review process; assisting in the teams' successful and timely completion of all QOC concerns and serious reportable events

·        Assisting manager with the development of comprehensive and collaborative project plans to reach across units (support coordination, complex care team, etc.), agencies, and provider networks to provide expertise as to the clinical fidelity of the quality management unit and to improve care delivery through documentation and education of not only DDD staff, but also of provider and sister agencies

·        Process Arizona Health Care Cost Containment System (AHCCCS) quality of care concerns and directly completing care concern case responses to AHCCCS as necessary; assisting with developing and implementing provider and community resources/outreach

·        Assisting in developing and documenting the policies, standard works, monitoring and metrics necessary for these processes including processes for elevating concerns to manager for review as well as through the appropriate committees of which this position will be an active participant and assisting with the prepping of all committee documentation to adhere to confidentiality standards

·        Providing assistance with mentoring and coaching of staff to ensure compliance with regulations and policies of DDD and departmental processes and guidelines to facilitate process improvements and other reports; assisting to ensure all fieldwork completed by RN investigators adheres to best practice, consistency in investigations and assists with the collection of all metrics, standard work, documentation and processes

·        Developing PowerPoints, newsletter articles, and other general information resources; providing on-site presentations to contracted providers (management and staff), support coordination, and community stakeholders


Knowledge, Skills, Abilities:

·        Knowledge of applicable laws, rules, policies, procedures, and standards related to acute care delivery, nursing scope of practice, and quality assurance

·        Knowledge of program guidelines, standards, and practices

·        Knowledge of principles of group dynamics, relationships, and human development

·        Knowledge of developmental disabilities and Division philosophy of service provision

·        Knowledge of managed care environment

·        Knowledge of Arizona Health Care Cost Containment System, Department of Health Services, and Centers for Medicare and Medicaid

·        Knowledge of Nurse Practice Act

·        Skills in personal planning, organization, and time management

·        Skills in research and analysis

·        Written and oral communication skills

·        Skills in using mainframe and personal computers with various software

·        Leadership skills

·        Decision making skills

·        Skills in medical chart/record review

·        Ability to work in fast paced environment

·        Ability to communicate and work with groups including public speaking

·        Ability to work independently and with a variety of internal and external customers

·        Ability to think critically

·        Ability to accommodate changing requirements or standards


Licenses and Certifications:


·        Candidate must have a possession of a current license or temporary permit to practice as a Registered Nurse in the State of Arizona; within six (6) months from date of hire, must possess of a current license to practice as a registered nurse in the State of Arizona

·        Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

·        Arizona Level 1 Clearance Card is required

·        Requires a valid State-issued driver’s license

·        Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions


Why Should You Apply?


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.


·        Affordable Health, Dental, Vision and Life and Disability Insurance

·        10 holidays per year

·        Paid Vacation and Sick time off - start earning it your 1st day

·        Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)

·        Contribute to, and participate in the Arizona State Retirement System

·        Ride Share and Public Transit Subsidy

·        Career Advancement Opportunities

·        Tuition reimbursement

·        Opportunity to work remotely (home office) on an ad-hoc basis




Apply through For questions about this career opportunity, please call Rose Ibe at (480) 532-8445 or email [email protected].  


Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602 771-2909. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.  


Equal Opportunity Employer/Program ? Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. ?Free language assistance for DES services is available upon request.




Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $43,239.66-66,389.52 


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