Chief People Office :

ARIZONA DEPARTMENT OF INSURANCE AND FINANCIAL INSTITUTIONS

The Arizona Department of Insurance and Financial Institutions is committed to a work environment in which all individuals are treated with respect and dignity.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service. 

Regulatory Compliance Officer

Annual Salary: $65,000

100 North 15th Avenue, Suite 261

Phoenix, AZ 85007

https://difi.az.gov

JOB SUMMARY:

This position is responsible for management of all Real Estate Appraisal Division complaint files, including progress by contracted investigators.  This position is responsible for monitoring all disciplined appraisers to ensure compliance with assigned education or probation requirements; preparing and monitoring all disciplinary correspondence, assist in the processing of notices of hearings, and communicate to all parties in a timely manner per Division rules; maintain accurate files, complete database updates and related complaint statistics; post statistics to the website per statute, and update the National Registry related to disciplinary matters. Other duties include appraisal report reviews, updating policies and procedures, assisting with preparation for the biennial ASC review of the department, and coordinating the voluntary audit program for approved education classes being held. 

JOB DUTIES: 

• Responds to oral and written inquiries from appraisers, homeowners, lenders, other agencies, and members of the public 

• Manage the process and maintain all complaint files relating to the Real Estate Appraisal Division including Appraisers, Property Tax Agents, and Appraisal Management Companies

• Monitors compliance of disciplinary terms imposed upon discipled appraisers. Assists with preparation for the biennial ASC review of the department

• Maintains status for all complaints to assist Division Manager in pulling correct status reports; reports complaint statistics periodically to the public, as prescribed in statute; and reports disciplinary data to the Appraisal Subcommittee National Registry website

• Licensing Requirement: A current certified residential license issued by the Arizona Department of Insurance and Financial Institutions

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

Knowledge:

• Uniform Standards of Professional Appraisal Practice (USPAP) established by the Appraisal Standards Board

• R.E. Appraisal Division statutes under ARS 32-3600 Articles 1 through 5 and AAC Title 4, Chapter 46

• Policies and procedures as established by the R.E. Appraisal Division

Skills:

• Proficient in Microsoft Word, Google equivalency, and adept at Microsoft spreadsheet programs

Abilities:

• Analytical and logical thinking

• Interpersonal communications (both verbal and written)

• Self-motivated, self-starter and able to work independently

• Must be highly organized for accuracy and efficiency

LICENSES/CERTIFICATIONS:

• Arizona Certified Residential Appraiser required per A.R.S. 32-3601

• Valid Arizona Driver's License

BENEFITS:

The Arizona Department of Administration offers a comprehensive benefits package to include: 

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation with 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

RETIREMENT:

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note that enrollment eligibility will become effective after 27 weeks of employment

CONTACT US:

• If you have any questions please feel free to contact [email protected] for assistance

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Human Resources Officer Nicole Baker at [email protected], or (602) 364-0108. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.