Chief People Office :

ARIZONA DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona

DES works with families, community organizations, advocates and state and federal partners to realize our collective

vision that every child, adult, and family in Arizona will be safe and economically secure.

Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary

assistance for those in need, and care for the vulnerable.

Eligibility Interviewer

IMMEDIATE OPENING

1500 East Cherry Street, Suite A, Cottonwood, Arizona 86326

www.azdes.gov

This is a temporary position with the State of Arizona, Department of Economic Security, not to exceed 1,500 hours by December 31, 2020.   Temporary positions are benefits eligible and receive pay for State observed holidays.

The Division of Benefit and Medical Eligibility is seeking compassionate, caring individuals to provide customer service to help Arizonans reach their full potential through temporary assistance.

On a daily basis you will:

·       Collect accurate client information, from clients in an office setting, to determine eligibility for Nutrition, Cash, and Medical assistance

·       Provide excellent customer service to clients, in a fast-paced office environment

·       Interview and gather client information to complete the application process, while typing on a computer and toggling through multiple screens

·       Ensure all information is correctly obtained and captured in system applications to complete the benefits determination process

·       Verify client information by interacting with internal and external customers and community resources

·       Adhere to agency standards in a high-volume local office, measured by metrics and standards related to service levels, accuracy and timeliness

·       Click HERE to see a day in the life of an Eligibility Interviewer

Do you have the ability to?

·       Have regular and reliable attendance for the duration of the assignment

·       Have proficient computer skills including data entry, accessing the internet, email, MS Office and/or Google G-Suite applications

·       Apply basic mathematical skills to determine public assistance eligibility

·       Navigate policy and apply accordingly

·       Maintain excellent listening, writing, and verbal communication skills

·       Provide proof of obtaining a High School diploma or GED

·       Be patient and pay attention to detail

Do you have one of the following?

·       At least two (2) years of experience performing customer service-related duties

·       One (1) year of experience determining eligibility for loans, financial assistance, unemployment, veterans’ benefits, publicly/privately funded health, counseling, or social services

Interested? Apply today at azstatejobs.gov. For questions about this career opportunity, please call (520) 858-7163. Requests for accommodation(s) can be made by calling this number or by visiting the ADA Job Board.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (520) 858-7163.  Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Equal Opportunity Employer/Program: Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. Free language assistance for DES services is available upon request.