Chief People Office :


Job Information
Job Reference ID:  59710 
Grade:  13 
Posted Date:  11/09/2020 
Close Date:  11/12/2020 
Job Description


Your Partner For A Stronger Arizona 

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Employment and Rehabilitation Services (DERS)

Rehabilitation Services Administration (RSA)

3443 N. Central Ave., Phoenix, AZ 85012

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Employment and Rehabilitation Services is seeking an experienced and highly motivated individual to join our team as a Rehabilitation Services Technician with the Rehabilitation Services Administration. This position is responsible for:

  • Perform support duties by assisting with various duties of the counselor for case management. Provide team approach assistance to counselor for the client referral process through closure of the client’s case.

  • Interview applicants for intake & provide case note with general client information of client self-report of disability, socio-economic information, medical/psychological issues, and general disability related issues.

  • Maintain client case files to ensure all information is up-to-date.

  • Provide assistance to client with direct contact to identify client issues, clarify issues, understand the client services, understand counselor’s directions, and assist the client directly or bring to the counselor’s attention

  • Direct client to community organizations, private agencies, institutions, inter/intra agency groups, and other social services to assist the client to achieve successful outcomes related to disability needs.

  • Correspond with the client to inform and remind them of appointments for assessments, counselor appointments, and request documentation.

  • Provide information about Rehabilitation Services Administration programs.

Knowledge, Skills, Abilities:

  • Knowledge of Federal and State laws and regulations in regard to provision of rehabilitation services to individuals with disabilities.

  • Knowledge of guidelines and best practices of the Vocational Rehabilitation program.

  • Knowledge of a variety of disabilities, general knowledge of disabling medical conditions, and available community resources.

  • Knowledge of various computer software programs, tio include Microsoft Office Suite, internet applications, and email.

  • Observing behaviors with regard to possible employment and employment expectations.

  • Caseload management assistance.

  • Data entry and maintain up-to-date progress notes.

  • Written and verbal communication.

  • Ability to establish and maintain effective working relationships.

  • Ability to prioritize, assign, and review work.

  • Ability to research and prepare letters for the Vocational Rehabilitation Counselor’s signature.


  • An associates of Arts/Sciences or Applied Sciences in a discipline related to human services; Or 21 semester hours in a discipline related to human services and one (1) year of experience in a vocational rehabilitation or independent living program; Or a high school diploma or General Equivalency Diploma (GED) and two (2) years of experience in a vocational rehabilitation or independent living program; Or three (3) years of experience in an organized program providing services to individuals with developmental disabilities. Completion of a certificate program in disability awareness, social services, substance abuse, or other behavioral services field from an accredited college substitutes for one (1) year of experience.


  • The ideal/preferred candidate will possess experience working with persons with disabilities.

Licenses and Certifications:

  • Arizona Level 1 clearance card.

  • Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees. 

  • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

  • Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.

Why Should You Apply?

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

  • Affordable Health, Dental, Vision and Life and Disability Insurance

  • 10 holidays per year

  • Paid Vacation and Sick time off - start earning it your 1st day

  • Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)

  • Contribute to, and participate in the Arizona State Retirement System

  • Ride Share and Public Transit Subsidy

  • Career Advancement Opportunities

  • Tuition reimbursement

  • Opportunity to work remotely (home office) on an ad-hoc basis


Apply through For questions about this career opportunity, please call Brian Hemminger at (602) 542-0081 or email [email protected] 

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-0081. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.  

Equal Opportunity Employer/Program Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. Free language assistance for DES services is available upon request.

Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $26,774.80-26,774.80 


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