Chief People Office :


Job Information
Job Title:  Senior Insurance Analyst 
Job Reference ID:  59712 
Grade:  22 
Posted Date:  11/09/2020 
Close Date:   
Job Description


The Arizona Department of Insurance and Financial Institutions is committed to a work environment in which all individuals are treated with


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service. 

Senior Insurance Analyst 

Annual Salary: $60,000

100 N. 15th Ave. Suite 261

Phoenix, AZ. 85007


The Senior Insurance Analyst is responsible for: reviewing various types of complex life and health insurance filings for administrative completeness and substantive compliance, including Affordable Care Act (ACA) filings which have federal as well as state requirements; maintaining physical and digital filing systems within the Product Filing and Compliance Division, including ensuring compliance with state record retention laws and schedules, and responding to public records requests. The position maintains expert knowledge of, and determines compliance with, Arizona laws and regulations applicable to credit, life and annuity, and disability/health insurance, and to policies, contracts, and advertising filed with the Department for approval. This includes protecting Arizona consumers from misleading, misrepresented, and unclear insurance products and policy language; responding to technical questions from filers, Department employees, and the public; corresponding verbally and in writing with insurers and others; developing and implementing system improvements; and recommending changes to Arizona laws and rules, orders, substantive policy statements, policies, procedures, forms, instructions, and other information. 


  • Complete administrative review of life and health filings to ensure filing material is complete and ready for substantive review. Perform substantive review of policy/contract forms, advertising, and rate filings to ensure 65 compliance with insurance laws and regulations. Communicate with fillers to correct administrative and substantive deficiencies. Assist with updates to filing review checklists and insurer filing instructions

  • Prepare certain filings for external review by outside vendors, including sending examination call and charge letters, collecting billing data, and processing invoices

  • Conduct research of applicable statutes and insurance reference materials; help formulate responses to inquiries submitted by internal and external contacts, including other federal and state agencies, the media, consumers, and attorneys. Research may require coordinating with other divisions, agencies, or other outside entities 

  • Coordinate and maintain log of public records requests, and respond to requests from the public records manager. Answer questions regarding the use of System for Electronic Rate and Form Filings (SERFF) Filing Access. Maintain physical and digital filing and retention system for the product filing and compliance division including digital and physical files. Log, organize, process, retrieve, and coordinate physical file maintenance via outside storage vendor


Knowledge of:

  • Life and health insurance principles, terms, and concepts, including prepaid health care delivery concepts

  • Insurance contract language, marking, underwriting, policyholder service, managed care, cost containment measures, accounting, and health insurance rating concepts 

  • Insurance regulation and administrative law procedures 

  • Arizona Revised Statutes and Arizona Administrative Code, applicable case law, and applicable federal law and regulations

  • State and agency public record and record retention and confidentiality requirements

  • Correct grammar and spelling; standard formats for business correspondence

  • Responsibilities and functions of other divisions within the agency

Skill in:

  • Interpreting complex and difficult information, problem solving analysis, and decision making

  • Advanced technical and business writing

  • Operation of the National Association of Insurance Commissioners (NAIC) SERFF

  • Operation of Google Suite of applications, Microsoft Excel, Adobe, and Tableau

  • Time-management

  • Organizing tasks and projects

  • Excellent customer service

Ability to:

  • Analyze complex/conflicting data and theories, draw valid conclusions, and make useful recommendations

  • Work independently, self-direct, and manage priorities 

  • Communicate well with co-workers, consumers, insurance professionals and executives in person, by phone, and in written correspondence

  • Interpret and explain complicated information related to different types of insurance

  • Promptly learn and integrate new information and procedures

  • Adapt easily to changing priorities

  • Stay on task despite changing priorities 

  • Spend large quantities of time analyzing contracts 

  • Collaborate with coworkers to identify and solve problems


  • Relevant experience in insurance field

  • Familiarity with insurance terminology and functions of state insurance department

  • College degree or college level coursework in business administration, business communication, and public administration

  • Demonstrated abilities with diplomatic, collaborative interactions on technical subjects


The Arizona Department of Administration offers a comprehensive benefits package to include: 

  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

  • Life insurance and long-term disability insurance

  • Vacation with 10 paid holidays per year

  • Health and dental insurance

  • Retirement plan

  • Sick leave


  • Positions in this classification participate in the Arizona State Retirement System (ASRS) 

  • Please note that enrollment eligibility will become effective after 27 weeks of employment


Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [email protected] Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Position Requirements
Position Level:    Hours:   
 Work Arrangement:     Employment Type:   
Hourly Rate:  $0.00 / per hour  Salary:  $60,000.00-60,000.00 


Close Massege Box

Welcome to Get Accessible Now Accessibility. Loading please wait...

To pause and unpause the screen reader use Ctrl + SpaceBar.
To review and adjust the settings press the Back Slash "\".
To toggle on and off the list of keyboard commands press Alt + "K".
↑ and ↓ arrows use to select dropdowns and radio buttons.
Ctrl + Alt + ↑ = Move up one row.
Ctrl + Alt + ↓ = Move down one row.
Spacebar use to select checkboxes or button.
Ctrl + Shift + Backspace = Close the reader to allow third party readers to function or reopen it.

To exit any menu click the ESC key.

Here is a complete list of Keyboard Commands for this toolbar.
  • \ = List selected hotkeys
  • Ctrl + spacebar = Play or Pause Audio Reader
  • Alt + K = Keyboard Commands
  • Alt + F1 or Alt + H = Access Help and Technical support
  • Alt + M = Menu
  • Alt + S = Access the toolbar settings
  • Alt + I = Text increase font size
  • Alt + D = Text decrease font size
  • Alt + P = Readable text
  • Alt + L = Highlight links
  • Alt + N = Keyboard navigation
  • Alt + J = Grayscale
  • Alt + Y = Contrast
  • Alt + T = High Contrast
  • Alt + R = Clear Settings
  • Alt + 7 = Increase voice pitch
  • Alt + 8 = Decrease voice pitch
  • Alt + 9 = Increase audio rate
  • Alt + 0 = Decrease audio rate
  • Alt + + or Alt + V = Increase volume
  • Alt + - or Alt + B = Decrease volume
  • Esc = Exit the toolbar or any dialog
  • Ctrl + F5 = Refresh Page
  • Tab = Navigate to the next element
  • Shift + Tab = Navigate back
  • Ctrl + Alt + ↑ = Move up one row
  • Ctrl + Alt + ↓ = Move down one row
  • Alt + C = Access Certification
  • Ctrl + Shift + X = Close or open this toolbar
  • Ctrl + Shift + Backspace = Full close or open this service (with page reloading)
  • ↑ and ↓ arrows use to select dropdowns and radio buttons
  • Spacebar use to select checkboxes or button

Close Massege Box

Accessibility Tools

Accesibility guy
Get Accessible Now
Accesibility guy
Get Accessible Now
help Report Accessibility
Issues and Help
Close Get Accessible Now
Play Play
Stop Stop
Pause Pause
Certification Certification
Hide Hide